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Shopping FAQs

Hello dear customer, how can we help you?

My Account

Register

We want your experience on our website to be simple, safe, and secure. If you haven’t registered on our website before, please create an account with a password to register into our website. We recommend this for a better experience as it automatically logs you into the website upon any return visit.

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My Payment Methods

Our online store accepts Visa, MasterCard, and PayPal as payment methods.

Exchanges & Returns

Return Process

Our refund and returns policy lasts 40 days.For more information follow our Refund and Returns Policy guidelines.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. For more information follow our Refund and Returns Policy guidelines.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item.

General Information

Purchase Conditions

Goods are delivered only to the address given at the time of purchase. If your order requires delivery to multiple addresses, delivery will be completed only after the completion of all shipments.

Corporate Social Responsibility

The CSR Department operates under the Corporate Social Responsibility (CSR) mandate. We are responsible for ensuring that all employees contribute their fair share, to make Sri Lanka(formerly ceylon) a better place to live. The mandate requires each department to allocate at least 2% of their budgets for CSR initiatives after payroll deductions.

Manufacturers and Suppliers Code of Conduct

Our Manufacturers and Suppliers Code of Conduct sets out the maximum standards we expect our suppliers to deliver upon in order to ensure that we can carry on delivering high-quality products for you.

Shipping & Delivery

Types of Shipments and Delivery Periods

Shipments can be classified into two types: surface transportation, and air freight transportation. The delivery period is classified according to the length of time needed for freight transportation. Usually we deliver your products in between 10 business days. Depending on where you live, the time it may take to reach you varies.

Payment

Secure Payments

We use PayPal as our secure payments gateway. It enables us to accept payments through our online store. It supports PayPal, credit cards, debit cards, and many other payment options.

Gift Cards

Gift Cards

The gift card feature is a great way for customers to show gratitudes to their loved ones. We are working on it and it will be in your hands soon.

Shipping & Delivery

Types of Shipments and Delivery Periods

Cepteur sint occaecat cupidatat proident, taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

Order Tracking

Established fact that a reader will, taken possession of my entire soul, like these sweet mornings of spring which I enjoy with the theory of ethics.

My Payment Methods

Users allow to explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system.

Payment

Payment Methods

Cepteur sint occaecat cupidatat proident, taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

Pre-authorisation and Charging the Order

Established fact that a reader will, taken possession of my entire soul, like these sweet mornings of spring which I enjoy with the theory of ethics.

Secure Payments

Users allow to explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system.

Gift Cards

Gift Card Information

Cepteur sint occaecat cupidatat proident, taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

How to Buy

Established fact that a reader will, taken possession of my entire soul, like these sweet mornings of spring which I enjoy with the theory of ethics.

Activate Gift Card

Users allow to explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system.

Not finding the help you need?

(+94) 117-282800
(+94) 777-332307
 
info@buyceylon.com