Frequently Asked Questions

This Agreement was last modified on 2nd April 2017

Shipping Information

What Shipping Methods Are Available?

BuyCeylon.com provides worldwide free shipping for the all the products.It takes about 18-40 days to deliver according to the shipping destination.

Air Mail Packets Shipping ( Free )

● US 21-30 days.
● Canada 23-26 days.
● Europe 12-22 days.
● Asia 8-22 days.

But we can provide fast shipping methods as customer needs.If you need fast delivery please contact us.

1. EMS from Sri Lanka( Additional Shipping Cost will be Added)
● Shipping time to WORLDWIDE is 5-14 days.

2.DHL from Sri Lanka (Additional Shipping Cost will be Added)
● Shipping time to WORLDWIDE is 4-7 days.

How Long Will it Take To Get My Package?

Delivery time depends on the distance to the your shipping destination. Buyceylon.com provides three shipping methods as below and delivery time is estimated under normal conditions.

1.Air Mail Packets Shipping ( Free Worldwide Shipping)
● US 21-30 days.
● Canada 23-26 days.
● Europe 12-22 days.
● Asia 8-22 days.

2.EMS from Sri Lanka
Shipping time to worldwide is 5-14 days.

3.DHL from Sri Lanka
Shipping time to worldwide is 4-7 days.

How Do I Track My Order?

Normally all products have worldwide free shipping.We used Sri Lanka Post to ship.For free shipping products we do not provide tracking number.But the customer asks for confirmation of the shipment we can provide receipt which is given by the Sri Lanka Post.That receipt is the registered post receipt for international shipping.Receipt has unique number and it can be tracked for some countries but it is not guaranteed.

But your order is shipped via EMS or DHL, we can provide tracking number and you can track your order by using the tracking number.

Do I Need A Account To Place Order?

No. You do not need an account to place order.Select the product that you want to buy and click 'Buy Now' or 'Add to Cart' button.Then you are redirected to checkout page and fill the form and place the order.

But if you are regular customer, creating account is easy for purchases.

FAQ Second Version

What Payment Methods Are Available?

We are accepting VISA, Master card payments.

Can I Request New Product Which Is Not Displayed in Web Site?

Yes. You can.Please drop an email to following email address.We are happy to help you.
[email protected]

How Can I Do Bulk Purchases?

We have ability to do bulk sales.If you need bulk purchase please drop us an email to [email protected] with the following details
1. Product Name
2. Quantity
3. Destination Country.

How Do I Request A Return?

There are some occasions that we have to send returns such as product damaging in shipping or unexpected long shipping duration.For that cases please drop us an email to [email protected] Then we can pay our attention to your issue and provide solution.

How Should I to Contact if I Have Any Queries?

You can contact Buyceylon.com from following methods.

1.Drop an email to [email protected]

2. Send a message from 'Contact' page.
https://www.buyceylon.com/contact-v2/